When will delivery be made?
All orders placed by 5pm Friday are delivered the following Friday. We will confirm delviery date via email after your order is placed.
Our courier do not provide us with an exact time, however they will email you the day before delviery with a 2 hour window.
There is always a chance of delays however so please be prepared, leave a note on your door if you are out and email us if delivery is not made by 4pm.
Is the produce Fresh or Frozen?
When you receive your items make sure you read your invoice to see which items were sent frozen and which are fresh.
If any items have defrosted in transit you can treat them as fresh (store in the fridge and cook within 3 days)
All fresh items can be stored in either the fridge or freezer, frozen items can be stored in the freezer.
Remember you can specify in comments if you would only like fresh items.
Why are the packet prices different to website?
Please remember that the price displayed on our items may differ from the online sale price as we allow a +/- 10% range for all meat items. The reason for this is simple, when dealing with a natural product there will always be variation in weights, we allow this 10% range so we can sell our produce and process payments before preparingorders in case of late cancellations and wasted produce.
All our prices are monitored and adjusted each week to ensure as much accuracy as possible.
How do I cancel or return an order?
To cancel your order please send us an email 2 days before dispatch/collection.
As outlined in our Return Policy we are only able to process refunds for items that are frozen immediately and returned to us for inspection. The return can be arranged by us although this will be at the customers expense and you will need to ensure packaging is the same as when recieved.